Your burning questions, answered
At The Relit Flame, we believe in empowering women to rediscover their inner strength and focus through our carefully crafted handmade candles. We've compiled answers to your most common questions to help you understand our mission, our products, and how we can support your journey of rebuilding.
Frequently asked questions
We know you're curious about our unique approach and how our candles can become a part of your self-rebuilding journey. Here, you'll find comprehensive answers to help you make informed decisions and get the most out of your experience with The Relit Flame, handmade with care in North Carolina.
How do your candles smell?
Our handmade candles feature a curated selection of scents designed to evoke feelings of calm, focus, and confidence. Each fragrance is thoughtfully blended to support your intentional steps forward. While specific scent profiles vary by collection, we prioritize natural and comforting aromas. You can find detailed scent descriptions on each product page within our Candle Collections.
How long do your candles last?
The burn time of our handmade candles varies depending on the size and specific blend, but we craft them for longevity and a clean burn. With proper candle care, you can expect many hours of focused ambiance. Detailed burn times are listed on each candle's product description.
What makes The Relit Flame candles special?
Beyond just being beautiful objects, our handmade candles are designed as symbols of resilience and renewal. They serve as tangible reminders to take small, consistent, and focused steps towards rebuilding your life. Each candle is infused with the intention to help women regain confidence and focus during unstable seasons, making them truly unique tools for self-empowerment.
How do I properly care for my candle?
Proper candle care is essential to ensure a clean burn, maximize scent throw, and extend the life of your Relit Flame candle. Always trim the wick to ¼ inch before each use, allow the wax pool to reach the edge of the container to prevent tunneling, and never burn for more than 4 hours at a time. Keep candles away from drafts and out of reach of children and pets. Find our full candle care guide on our product pages for more detailed information.
What should I know about delivery?
We're excited for you to receive your Relit Flame candles! We typically process orders within 3-5 business days from our location in North Carolina, United States. Shipping times vary based on your location. You'll receive a tracking number once your order ships so you can follow its journey. For detailed shipping policies and estimated delivery times, please visit our Shipping Information page or contact us at info@therelitflame.com.
What is your return policy?
Your satisfaction is important to us. If you are not completely happy with your Relit Flame candles, please contact us within 1 day of receiving your order at info@therlitflame.com. We accept returns on unused and undamaged items. Used/Lit candles halfway, will not be replaced or exchanged. Please review our full Returns Policy for detailed instructions and eligibility requirements.
Terms & Conditions
Overview:
By accessing or purchasing from The Relit Flame ("we," "us," "our"), you agree to be bound by the following Terms & Conditions. These terms apply to all visitors, customers, and users of our website.
If you do not agree with these terms, please do not use or website or services.
Procedures & Descriptions:
We make every effort to accurately display product descriptions, scent notes, pricing, and images.
Because our candles are hands poured in small batches:
- Minor variations in color, texture, or finish may occur
- Scent perceptions may vary from person to person
- Packaging may be updated without notice
These variations do not qualify as defects.
Pricing & Payment:
All prices are listed in U.S. dollars.
We reserve the right to:
- Modify prices at any time
- Correct pricing errors
- Cancel orders affected by incorrect pricing
Payment is due in full at the time of purchase.
Candle Safety Disclaimer:
By purchasing from The Relit Flame, you acknowledge and agree:
- Never leave a burning candle unattended
- Keep away from children, pets, and flammable material
- Trim wick to 1/4 inch before each use
- Discontinue use when 1/2 inch of wax remains
We are not responsible for misuse or failure to follow proper candle safety practices.
Intellectual Property:
All content on this website, including branding, product names, descriptions, images, logos, and graphics, are property of The Relit Flame.
You may not reproduce, distribute, or use any content without written permission.
Limitation of Liability:
To the fullest extent permitted by law, The Relit Flame shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss resulting from misuse of products
- Delays or failures caused by circumstances beyond our control
Our maximum liability shall not exceed the purchase price of the product.
Changes to Terms:
We reserve the right to update or modify these Terms & Conditions at any time.
Continued use of our website following updates constitutes acceptance of those changes.
Contact Information:
For questions regarding these Terms & Conditions, please contact:
The Relit Flame
Rekindle your inner flame
Your journey to renewed confidence and focus begins here. Explore our unique handmade candles, designed to inspire intentional steps forward. We are committed to quality and supporting you in rebuilding your life with stability and self-assurance. Let's start this journey together.